hgnice Privacy Policy
Your personal information matters greatly to us. This policy explains in detail how hgnice collects your information, the purposes for which it is used, and how it is kept secure.
Introduction and Scope
hgnice is an online gaming and sports betting platform providing services to users in Bangladesh. This privacy policy ("Policy") applies to the hgnicebet.cam website and all related services.
By using this platform, you are considered to have accepted the terms set out in this policy. This policy should be read alongside our Terms and Conditions, as both documents together form the basis of the agreement between you and hgnice.
Our services are strictly for individuals aged 21 and above. Registration or use of an account by minors is completely prohibited.
What Information We Collect
hgnice collects user information in various ways. The information collected can broadly be divided into two categories:
2.1 Information You Provide Directly
When you register an account or contact us, the following information is collected:
- Full name and date of birth
- Email address and mobile number
- Payment-related information — such as bKash, Nagad, or Rocket account numbers (for transaction purposes only)
- Relevant details from a national ID card or passport for identity verification
- Messages sent to support via live chat or email
2.2 Automatically Collected Information
While you browse the website, certain information is automatically recorded by technical means:
- IP address and device type
- Browser version and operating system
- Traffic source and which pages were visited
- Session duration and click patterns
- Information obtained through cookies and similar tracking technologies
Purpose of Using Information
hgnice uses collected information only for legitimate purposes. These purposes are clearly listed below:
- Account Management: To handle registration, verify login, and ensure account security.
- Payment Processing: To complete deposits and withdrawals safely.
- Identity Verification: To prevent fraud and maintain platform security.
- Customer Support: To resolve your issues via 24/7 live chat and email.
- Promotional Communications: To inform you of offers and updates based on your consent.
- Service Improvement: To analyse user experience and improve the platform.
- Responsible Gaming: To identify unusual usage patterns and provide assistance when needed.
We never sell your information to third parties. In line with our Responsible Gaming policy, information may be analysed internally in certain cases to ensure user well-being.
Information Storage and Security
hgnice has adopted industry-standard technical measures to keep your personal information secure.
4.1 Encryption and Security Measures
- All data is transmitted through SSL (Secure Socket Layer) encryption.
- High-level encryption technology is used to store payment information.
- OTP verification and secure password methods are followed for account access.
- Firewalls and regular security audits are conducted to prevent unauthorised access.
4.2 Data Retention Period
Information is retained for as long as your account is active and for the period required to meet legal obligations after that. If you request permanent account closure, information that does not need to be mandatorily retained is securely deleted.
Sharing Information with Third Parties
hgnice may share information with certain trusted third parties in specific situations and for limited purposes. These cases are listed below:
- Payment Processors: Necessary information is shared with relevant financial institutions to complete transactions via bKash, Nagad, Rocket, and bank transfer.
- Identity Verification Services: Third-party security technology may be used to prevent fraud.
- Technology Providers: With technical partners who assist in operating the platform, who are bound by confidentiality agreements.
- Legal Obligations: When required to provide information by a court order or a legitimate request from a competent authority.
Outside the cases listed above, we do not provide your information to anyone without your consent.
Cookies and Tracking Technology
hgnice uses cookies to operate the website effectively and to improve user experience. Cookies are small text files stored in your browser.
6.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and ensuring security.
- Functionality Cookies: To remember your preferences such as language settings.
- Analytics Cookies: To understand website usage patterns and improve services.
You can control cookies from your browser settings. However, disabling essential cookies may limit some website functionality.
User Rights
hgnice believes you have clear rights over your own information. Under this policy, you enjoy the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may request correction of inaccurate or incomplete information.
- Right to Deletion: In certain circumstances, you may request that your information be deleted.
- Right to Opt Out of Promotional Communications: You may stop receiving marketing emails or messages at any time.
- Right to Data Portability: You may request your information in a standard format.
To exercise these rights or to learn more about them, contact our customer support. Answers to common questions about accounts and information can be found in our FAQ section.
Protection of Children and Minors
All services of hgnice are strictly for individuals aged 21 and above (21+). We do not knowingly collect personal information from any minor.
If a minor attempts to register on our platform and we detect it, that account and all associated information will be deleted immediately. Parents and guardians are requested to ensure their children cannot access this platform.
Policy Changes and Updates
hgnice may update this privacy policy from time to time. If there are any significant changes, we will publish a notice on the website and inform registered users via email or notification.
Continued use of the platform after any changes will indicate that you have accepted the updated policy. You are therefore advised to review this page regularly.
Contact and Complaints Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team. We are always committed to resolving your issues promptly.
Contact methods:
- Live Chat: 24/7 support in Bengali and English is available through the chat icon on the website.
- Email: [email protected]
Our support team is always able to assist in both Bengali and English.
Have questions about your account and information?
Our support team is available 24 hours a day, 7 days a week. Contact us via live chat or email.